How long does it take to make my order before it ships?
Since every order is custom made with the exception of already made pieces, it will generally take up to 3 weeks depending on the piece with some pieces taking 3 - 4 weeks. Please only count business days. Each listing will show the lead time per item.
What if I want a rush order?
To be bumped up in the que of orders to meet a deadline a rush fee of $80.00 will be invoiced separately. If not paid the standard lead time will apply.
What if a week after I place my order, before you're ready to ship, I ask for you to use a different address?
All orders are approved or declined by Riskified based on specific address and i.p parameters upon placing your order. Because of high fraud to online shops being a growing industry problem, if you do decide to give a new address it will need to be run through the system again to ensure that the address is not fraudulent. If the new address is declined your order will either ship to the original address or it can be cancelled and a 15% restocking fee will be imposed to make up for the cost of time and materials since I make jewelry to order and do not sit on stock. If you do move please contact your credit card company and submit your new address to avoid being declined.
What are customs and duties fees?
These are various taxes and fees imposed by your own country. US Sellers have no control over customs charges and do not benefit from them or receive any of the money from them. Before you make your purchase, you should acquaint yourself with your country’s import laws. This is also a good resource to check what you will be charged by your country: Duty Calculator
"In general, import duty is a tax that the importer has to pay to bring foreign goods into his or her country. Import VAT (Value Added Tax) is a tax charged on imported goods and services.
Duty and VAT are calculated as a percentage of the value of the imported goods, consisting of the product value and the freight & insurance costs.
For importing into the UK, duty and VAT are normally due when a minimum value threshold of £15 is reached. Duty is not paid on consignments shipped within the EU.
Import duty rates vary depending on the type of goods; many goods are duty free. Relief from duty and VAT may apply in special cases. Also, in some cases additional duties may be charged, depending of the country of manufacture of the goods”
What are recycled or refined metals?
Recycled and Refined metals are metals not obtained by dirty drilling. The production of one gold ring needs 20 tons of ore and will generate 5 tons of environmental waste. Cyanide and Mercury contaminates the water and land which endanger the health and lives of humans and animals alike. Metals that are recycled come from metal scrap from industrial-use metals, electronics components and existing jewelry that has been refined back to 100% purity. There is no visual or wear difference with metals that have been recycled and metal that has been "Dirty Mined".
Do you work with customer stones or metals?
Sorry, I do not work with customer supplied stones or metals due to liability reasons.
What if I only want to purchase the ring without the stone?
This is not an option. Every piece that I make is for my line, so selling my jewelry out as parts would dilute my brand. I do not sell any of my jewelry incomplete.
What if I want a different stone than what is offered?
I happily do custom orders so feel free to inquire and I will see if it’s something that I can accommodate. I do custom orders weekly so don't hesitate to contact me.