ShippingOrdering Information: All of my jewelry is custom made by me in my Bay Area studio, so lead times are 2 to 4 weeks to fabricate before shipment. I work alone and always have a large que of orders so my lead time is necessary and I ask for it to be respected. Please note: custom orders cannot be cancelled once entered into the production phase. The time frame for cancellation is the same day the order was placed. Shipping: I ship via USPS Priority Mail and USPS International. International shipments are responsible for any fees or duties incurred by customs. *Express shipping is available with a shipping time of 1 to 3 business days. This does not speed up production time. It is merely a faster way of shipping once my lead time is met and the order is complete. I have found over the years that Express Mail can take up to 3 days even though they state "overnight" so please be aware of this before choosing this as your shipment method. Certain high value pieces in my shop will need to be shipped via Fed Ex for International shipments. After your package has shipped, I'm not responsible for the speed of delivery, packages undeliverable, etc due to customs or your local postal service. Please make sure that your shipping address is correct. Re-delivery costs are the full responsibility of the buyer.
*Applies to most markets but can vary due to customs in your receiving country International Shipments: Shipment Notification: Once your order has shipped, I will provide a tracking number in your account status and mark your item as shipped. You will also receive an email notification on your changed shipment status. Please check your confirmation number or your shipment on USPS.com before contacting me about your shipment status. Check your Bulk/Junk folder if you cannot find your confirmation. USPS has stated that they are not required to scan shipments throughout their whole destinatation just at delivery so please keep this in mind when contacting me. Taxes: Payments are processed through my secure credit card processor Authorize.net. I accept Visa, MasterCard, and Discover Card for payments.
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